Use case

AI inbox triage: the shared inbox, sorted.

The info@ inbox is where requests go to age. Sales inquiries next to invoices next to spam, first-in-first-ignored. An AI triage automation reads each message, classifies topic and urgency, routes it to the right person, drafts a reply for approval - and escalates the angry and the urgent before they become a problem.

What your generated system includes

The pipeline

  • Message arrives - forwarded address or webhook intake
  • AI classifies: topic, urgency, sentiment
  • Routes to the right queue or person
  • Reply drafted for one-click review and send

The guardrails

  • No reply sends without human approval - ever
  • Low-confidence classifications land in a review queue
  • Urgent or angry messages alert Slack immediately
  • Every AI action flagged in the audit log

What you see

  • Queues by topic instead of one pile
  • Response-time tracking per category
  • The daily digest: what came in, what's waiting
  • Full history per sender - context on every thread

Grows into

  • A full service desk with SLAs when volume justifies it
  • CRM intake - inquiries become leads automatically
  • Invoice intake - attachments route to the invoice tracker
  • Same platform, added in sentences

Try this exact prompt

Paste into Chromoly

Build an AI inbox triage automation. Emails forwarded from our info@ address get classified by topic (sales inquiry, support, invoices, other) and urgency. Sales inquiries create a lead and notify sales on Slack; support requests queue for ops with an AI-drafted reply for approval; invoices route to finance with the attachment. Anything urgent or angry alerts me immediately. Nothing sends without human approval. Daily digest of everything at 5pm.

The no-send-without-approval rule is structural, not a setting - AI drafts and routes; people communicate.

Why triage is the perfect first AI automation

Inbox triage has the ideal AI shape: high volume, low stakes per item, clear categories, and a human naturally at the end of the loop. The AI does an hour of sorting in seconds; the mistakes that slip through cost a mis-filed email, not a mis-sent one - because sending stays human. It's the pattern to learn the platform on before pointing AI at anything with sharper edges.

It also compounds: the same classified stream can feed your CRM, your invoice tracker, and a full service desk later - triage becomes the front door of the operation.

Frequently asked questions

Which inboxes can it triage?

V1 intake is by forwarding rules or webhook - most email providers can auto-forward a shared inbox in minutes. Native inbound-email integration lands after launch, making the plumbing invisible.

Can it reply automatically to simple things?

It drafts; you send. That's deliberate - one bad auto-reply costs more trust than a hundred drafts save time. Approval is one click, and for genuinely mechanical messages you'll approve in batches.

Who maintains the system after it's built?

Chromoly does - monitoring, security patches, AI model upgrades, and integration migrations are platform-owned for the lifetime of the account. Changes you request run through a dependency-aware preview showing the blast radius before anything ships.

Can I import my existing data?

Yes - export your current spreadsheet or tool to CSV and import with column mapping, or attach the spreadsheet to your prompt and Chromoly shapes the data model from it directly.

Empty the pile without reading it all

Describe your process in plain language. Preview the working system free - deploy when it's right.

Start free →

150 credits/month free forever · EU-hosted · maintained for life